Privacy Policy
Last updated: April 25, 2026
Graphloom ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at graphloom.app.
By using Graphloom, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our service.
1. Information We Collect
1.1 Account Information
When you create an account via Clerk, we collect:
- •Full name and email address
- •Profile photo (from your Google/social account if used)
- •Account creation date and login activity
1.2 Product Images You Upload
When you use Graphloom to generate images, we collect:
- •Product photos you upload (stored on ImageKit CDN)
- •AI-generated images created from your uploads
- •Generation settings (art direction, aspect ratio, quantity)
1.3 Payment Information
Payments are processed by Polar. We do not store your credit card details. We receive:
- •Subscription plan and status
- •Payment confirmation and transaction ID
- •Billing period dates
1.4 Usage Data
- •Pages visited and features used
- •Number of images generated and listings created
- •Device type, browser, and IP address
- •Cookies and session data
2. How We Use Your Information
- •To provide and operate the Graphloom service
- •To process your product images using FLUX Kontext AI (fal.ai) and GPT-4o Vision (OpenAI)
- •To manage your subscription and credits via Polar
- •To store your generated images on ImageKit CDN for your access
- •To send important service emails (account updates, billing receipts)
- •To improve our AI models and service quality (only aggregated, anonymous data)
- •To prevent fraud and abuse of the platform
- •To comply with legal obligations
💡 Your product images are never used to train AI models. fal.ai and OpenAI process your images in real-time and do not retain them for training purposes.
3. Third-Party Services We Use
4. Data Retention
5. Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights:
- •Right to access — request a copy of your personal data
- •Right to rectification — correct inaccurate data
- •Right to erasure — request deletion of your data
- •Right to portability — receive your data in a portable format
- •Right to object — opt out of certain data processing
- •Right to restrict processing — limit how we use your data
To exercise any of these rights, email us at support@graphloom.app. We will respond within 30 days.
6. Cookies
We use cookies for authentication (Clerk), session management, and basic analytics. You can control cookies through your browser settings. For more details, see our Cookie Policy.
7. Children's Privacy
Graphloom is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at support@graphloom.app.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent notice on our platform. The "Last updated" date at the top reflects the latest revision.
9. Contact Us
If you have any questions about this Privacy Policy, contact us: